Help & frequently asked questions
How can we
help you?
Everything about renting, opening, paying and your belongings in one place. Still stuck? We're ready for you at the bottom.
Renting & paying
There are two ways to rent a locker: at a terminal in the venue or through the mobile website.
At the terminal
- Find an available terminal.
- Enter and confirm your mobile number.
- Pick your locker size.
- Pay contactless at the terminal.
- You receive a text with a link and your access code.
Through the mobile website
- Go to www.tantetoos.nl and pick your location.
- Tap Rent and enter your mobile number.
- Pick your locker size.
- Pay with iDEAL, Apple Pay or Google Pay.
- Check your texts for the access code and link.
At the terminal you simply pay contactless with almost any bank card.
On the website you can pay with iDEAL, Bancontact, Apple Pay, Google Pay and other available payment methods. Quick and secure, whichever you choose! 😊
Our opening hours differ per city and per day, especially around events and holidays.
Our opening hours page shows the next 35 days for all cities side by side, always up to date. So you never face a closed door! 😊
Yes! Reserve in advance at www.yourlocker.nl: pick the location and complete the reservation.
- You can access the locker once the location opens.
- The locker stays yours until you release it.
That way you are guaranteed a locker, even on busy nights. During major events we sometimes offer special deals; see our events page.
Absolutely! When logged in you can buy credit. The more credit you buy at once, the bigger your discount. You then use that credit to rent lockers.
Yes! If your locker is too small, upgrade to a bigger size and only pay the difference:
- Go to a terminal and enter your mobile number and access code.
- When asked "Keep using your locker?", choose No.
- Empty your current locker.
- Enter your mobile number again and pick a bigger locker.
- Pay the difference contactless at the terminal.
- Check your texts for the new locker number and access code.
You rent the locker until the location closes. Make sure to collect your belongings before closing time.
Locker not emptied after closing? We take the contents out and store them safely behind the bar. You receive a text with further instructions, and the locker is released again.
Opening & access
There are three ways to open your locker:
Through the link in your text
Open the text you received when renting and tap the link. Your locker opens from your phone.
At a terminal
- Enter your mobile number.
- Enter the access code from your text.
- Choose YES to keep using your locker, or NO to release it.
Through the website
Go to www.yourlocker.nl, pick your location, enter your locker number and access code, and press Open.
No worries! Request a new access code at the terminal:
- Enter your mobile number.
- Press the "Send new SMS" button.
You receive a new code by text. Nothing arriving? Check whether your phone has signal and restart it if needed.
Don't see the button? Then you probably no longer have an active reservation and your locker has been released. Ask a staff member for help.
Yes! As long as you have an active reservation, you can open your locker as often as you like. Use the terminal or the link in your text.
Yes, you can share a locker. You'll need to share the access code with that person. Note: you remain responsible for what happens in the locker.
Safety & lost items
Your belongings are well protected thanks to a few strict measures:
- Secret access code: as long as you keep your code secret, nobody else can reach your things.
- Staff-only access: only in exceptional cases, for example when you lost your code.
- Always supervised: someone is always present and there is 24/7 camera surveillance, inside and out.
Tip: never share your access code and keep it well hidden. 😊
During a power cut your belongings stay safe. Our locations have backup power that keeps the system running for at least an hour. If the outage lasts longer, our staff can open your locker with an emergency key.
Just ask the staff present for help; they'll make sure you can reach your things. 😊
Don't panic! This can happen for a few reasons:
- Shared locker: first check with the person you shared it with; they may have taken your things already.
- Wrong locker: sometimes items end up in the wrong locker by accident. In that case we keep them safe behind the bar.
Ask our staff to help you out. They'll figure out what happened and make sure you get your belongings back as soon as possible!
Left something in a locker? In most cases you can still empty your locker the next day during opening hours, at no extra cost.
Belongings no longer in the locker? Ask our staff for help. They'll check whether your things were stored safely and hand them back to you. 😊
You can pick up your belongings during regular opening hours; check the opening hours of the location where you left them.
Need to pick up outside opening hours? In some cases that's possible for a fee. Email the location to discuss the options. 😊
Business & partnerships
Absolutely! We already partner with various bars and clubs and are always looking for new locations. Our lockers give your guests a better cloakroom experience, with convenience and safety first.
Interested? See our business page or email info@tantetoos.nl! 😊
Yes! From a certain quantity we deliver our smart lockers in any size and any RAL colour. Our flexible cloud software also fits all kinds of venues:
- Bars and nightlife
- Event venues and music halls
- Theatres
- Schools and universities
Interested in custom lockers? Email info@tantetoos.nl to discuss the options! 😊
Yes! During major events, such as the Groningse 4daagse, we offer special locker deals. See our events page for what's on.
Organising an event or festival yourself and want to offer lockers? Email info@tantetoos.nl and we'll gladly discuss the options.
You certainly can! We're always looking for enthusiastic, creative entrepreneurs with a passion for nightlife and a good feel for lively city centres.
Interested in your own Tante Toos location? Email info@tantetoos.nl and we'll gladly discuss the options! 😊
Still stuck?
We're happy
to help.
Chat with us
Ask your question directly in the chat; we reply as soon as possible.
Email a location
Forgot or lost something? Email the right city directly.
At the venue
Need help during your night out? Ask our staff at the lockers; they'll help you right away.